Customer Service Manager - $50-60k Year – Buena Park

Buena Park, CA: Customer Service/Ops Admin Manager: Oversees the Order Entry and Order Management function for the group, including coordination with the relevant Sales divisions and other Service divisions / external providers. Analyze and manage appropriate staffing levels for the Order Management function and ensure optimization of staffing to balance customer service and costs. Serve as escalation point for order management and customer support issues. Ensure that Order Management and Administrative staff have the appropriate training and capabilities to perform their duties efficiently and effectively. Collect and disseminate appropriate group performance metrics. Conduct analysis and make recommendations on process, policy, system, etc. changes to division management. Manage outside-operated 800 number dealer and service locater to provide consumers with accurate, thorough information.Assist with collection and preparing monthly dept reports in conjunction with the Admin Analyst. Manage administration functions and staff for the Operations Division. Acts as the divisional representative in interactions with accounting, information systems and operations. Responsible for budget plans and reports.
Maintain the Business Continuity Plan for the dept. Provide support and training to the dept. staff on systems, processes and administrative issues.
Participate in direct Order Management activities as a backup / additional resource as required. Supervisory Responsibilities:
Directly supervise employees in the department. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform the job successfully, an individual should demonstrate the following competencies: 2-4 years related experience in a supervisory role of a call center/order management environment. Must be analytical-minded having the ability to analyze and interpret financial reports and market data, define problems, collect data, establish facts and draw valid conclusions to solve problems.
Ability to handle difficult or emotional customer situations professionally and courteously with a solutions-oriented mindset. Ability to balances team and individual responsibilities simultaneously with constant interruptions.
Comfortable managing staff and providing performance feedback and developing subordinates skills and growth. Must be highly organized and able to juggle multiple projects and priorities while meeting deadlines and commitments. Knowledge of Oracle, Discover, Wincoins a Plus. Must be proficient in Microsoft Excel and Word. Apply for this great opportunity today !!

Apply Here
Salary: 55000 - 65000